If you’re having problems with FTP and your HostGator site hosting, the following tips may help. Using FTP isn’t difficult, and hopefully your questions will be answered after reading this…
Where can I download an FTP client? There are several excellent (and some free) FTP software programs available to you. Some of these clients are better that others, here are a few of the better ones that you may want to check out:
Help, my FTP isn’t connecting! If you’re having problems getting a FTP connection, there are several different issues that could be causing this to occur…
- Certain FTP software programs may require you to enter a path in order to connect, such as /home/YOURUSERNAME/public_html
- Are you using the IP address that arrived in your welcome email? Use only the numbers, don’t add ftp, www, etc.
- Are you behind a firewall? If so, it could be blocking your connection.
- Be sure to use the same username and password as used for your control panel.

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